.png){kind=small}
Search
Customer Experience is not just about digital
There is so much talk about digital being the new frontier in banking, and to a large extent, it is. However, far too many banks that I...
Why all the talk of ‘Millennials’ is nonsense
If you want to really wind me up there is an easy way to do this... mention the word ‘Millennials’. As those of you who read my articles...
Power to the People
All this talk of artificial intelligence, the growth of analytics, wearable technology etc… etc… is going to change the way we do just...
How to Go Digital Without Going Crazy
Some banks are not ready to fully transform into becoming a Digital Bank and there are a multitude of reasons why. However, this does not...
What young people want
Whilst there has been a huge shift in recent years to mobile banking, with most consumers preferring to access mobile channels being far...
Removing friction from the Customer Journey
In a world where everything is now, now, now, and where speed, convenience, and accessibility are driving the new economy, banks can no...
How to take the guess work out of winning
A couple of weeks ago I was lucky enough to meet a man who had answers to the kind of questions all organisations are asking - how do I...
What Digital Needs in Emerging Markets?
In the male dominated, gadget centric world of the banking board room, it often helps to take a step back a think, ‘How is this piece of...
When Digital Works, Growth Happens
Now I have your attention, I want to start this article by correcting the title, it should read ‘When Customer Experience Works, Growth...
How to teach your people to sell
So, you have a swanky new store pumped full of all the latest gizmos and gadgets, a top draw brand developed for you by an expensive...
How to create value
I have just returned from a trip to West Africa where I met with leading banks there. Africa is the new frontier, the continent...
High Performance Delivered?
Africa is home to seven of the ten fastest growing countries in the world, and is quickly becoming an attractive market for retail...