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The $4.7tn Fintech Challenge
Banks are realising that in the rapidly developing world of smartphones and apps they are falling behind in the innovation race. Fintechs...
The art of language
‘It’s not what you say but how you say it’, and there is no better example of this than in the text below. At first glance, the messages...
How to teach your people to sell
So, you have a swanky new store pumped full of all the latest gizmos and gadgets, a top draw brand developed for you by an expensive...
What is 'Total Immersion Branding'?
Investing in any brand transformation is an expensive and possibly disruptive exercise with many risks associated. Mistakes are costly...
How to create value
I have just returned from a trip to West Africa where I met with leading banks there. Africa is the new frontier, the continent...
High Performance Delivered?
Africa is home to seven of the ten fastest growing countries in the world, and is quickly becoming an attractive market for retail...
Understanding Africa
I read with interest an recent African Attitudes: Marketing beyond the numbers, article that explored the most prevalent attitudes of...
The Biggest Threat to Banks
It is true to say that the biggest opportunity and the biggest threat to banks around the world is digital, but have banks realised that...
Why the middle of the Diamond matters
I read with interest an article published in The Pakistani Tribune (@PakistanTribune) explaining that the market in this, and other...
Don't mention 'Branch of the Future'
Those of you who are old enough to remember Blake’s 7, or Space 1999 will remember the terribly designed sets, with shiny surfaces and...
Mobile Banking: Not the only answer
So many CEO’s that I meet around the region confess with a smile on their faces that ‘Mobile Banking is the Way Forward’. That, if you...
Why banks need a refresh
Last week I was in East Africa visiting clients there. What a great place. The energy and enthusiasm to be the first, bigger and better...